{"id":6454,"date":"2026-10-05T00:59:25","date_gmt":"2026-10-05T00:59:25","guid":{"rendered":"https:\/\/amigallc.com\/?page_id=6454"},"modified":"2026-10-25T19:32:19","modified_gmt":"2026-10-25T19:32:19","slug":"how-we-work","status":"publish","type":"page","link":"https:\/\/amigallc.com\/es\/how-we-work\/","title":{"rendered":"C\u00f3mo trabajamos"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;AMIGA navigation&#8221; module_class=&#8221;amiga26 amiga29 amiga26-header&#8221; custom_padding=&#8221;14px||14px|&#8221; custom_padding_phone=&#8221;44px||44px|&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221;][et_pb_row module_class=&#8221;&#8221; width=&#8221;88%&#8221; max_width=&#8221;1240px&#8221; custom_padding=&#8221;22px||22px|&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;&#8221;][et_pb_menu admin_label=&#8221;Main navigation \u2014 no Shop&#8221; 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Justice<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/solutions\/crisis-services\/\">Crisis Services<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/solutions\/community-mental-health\/\">Community Mental Health<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/solutions\/fqhc\/\">FQHCs<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/solutions\/k-12-education\/\">K\u201312, Higher Education<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/amigallc.com\/how-we-work\/\">How We Work<\/a><\/li>\n<li>\n<details class=\"amiga-nav-learning\">\n<summary>Training &amp; Coaching<\/summary>\n<ul class=\"amiga-nav-children\">\n<li><a href=\"https:\/\/amigallc.com\/workshops-training\/\">Training &amp; Coaching overview<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/workshops-training\/#becoming-mi-free-practice\">Becoming MI\u2122 Practice Lab<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/mi-coding\/\">Coding Lab<\/a><\/li>\n<\/ul>\n<\/details>\n<\/li>\n<li><a href=\"https:\/\/amigallc.com\/about-us\/\">About<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/contact\/\">Contact<\/a><\/li>\n<li>\n<details class=\"amiga-nav-learning\">\n<summary>Shop<\/summary>\n<ul class=\"amiga-nav-children\">\n<li><a href=\"https:\/\/amigallc.com\/recources\/\">Shop<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/books\/\">Books<\/a><\/li>\n<li><a href=\"https:\/\/amigallc.com\/supervision-guide\/\">Free White Paper<\/a><\/li>\n<\/ul>\n<\/details>\n<\/li>\n<\/ul>\n<\/nav>\n<\/details>\n<style id=\"amiga-section-layout-repair-20261007\">\/* Neutralize the legacy unscoped section flex rule; component class layouts keep precedence. *\/section{display:block;gap:normal}@media(max-width:980px){body #page-container .amiga26.amiga26-header .et_pb_code.amiga-mobile-menu{display:block!important;visibility:visible!important}}<\/style>\n<style id=\"amiga-account-navigation-20261007\">body #page-container .amiga26-header 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max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px|&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text admin_label=&#8221;Introduction&#8221; module_class=&#8221;ar-content&#8221; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; text_text_color=&#8221;#2E2C31&#8243;]<\/p>\n<p class=\"ar-kicker\">HOW WE WORK<\/p>\n<h1 class=\"amiga-heading-two-tone\" style=\"color:#2E2C31\">Start with the work.<br \/><span class=\"amiga-heading-accent\" style=\"color:#7828BA\">Build the learning around it.<\/span><\/h1>\n<p class=\"ar-lead\">We start with the difficulty you want to address and examine how it is understood. Together, we identify what needs to change in skills, assumptions, expectations, or working conditions, then agree useful training and support.<\/p>\n<div class=\"ar-actions\"><a class=\"ar-btn\" href=\"https:\/\/amigallc.com\/contact\/?support=starting-point#inquiry\">Discuss your starting point<\/a><a class=\"ar-btn secondary\" href=\"https:\/\/amigallc.com\/workshops-training\/\">See training and coaching<\/a><\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;How an engagement develops&#8221; module_class=&#8221;amiga26 ar-section&#8221; module_id=&#8221;learning-approach&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;38px||38px|&#8221; custom_padding_phone=&#8221;28px||28px|&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px|&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text admin_label=&#8221;How an engagement develops&#8221; module_class=&#8221;ar-content&#8221; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; text_text_color=&#8221;#2E2C31&#8243;]<\/p>\n<p class=\"ar-kicker\">THE WORKING RELATIONSHIP<\/p>\n<h2>A clear focus, with room to learn.<\/h2>\n<p class=\"ar-lead\">A focused workshop can be your starting point. A supported engagement adds coaching and changes to team routines where those will help.<\/p>\n<div class=\"ar-grid ar-grid-3\">\n<article class=\"ar-card \">\n<p class=\"ar-kicker\">01 \u00b7 FOCUS<\/p>\n<h3>Understand the work<\/h3>\n<p>Bring a recurring situation. Together, we separate what is happening from what we assume it means, and check those interpretations with the people involved.<\/p>\n<\/article>\n<article class=\"ar-card \">\n<p class=\"ar-kicker\">02 \u00b7 CLARITY<\/p>\n<h3>Define useful practice<\/h3>\n<p>Agree what people need to do differently, what support or changes to the work would help, and what we would expect to see or hear.<\/p>\n<\/article>\n<article class=\"ar-card \">\n<p class=\"ar-kicker\">03 \u00b7 APPLICATION<\/p>\n<h3>Practice, review, and adapt<\/h3>\n<p>Practice relevant responses, review what happens, and adjust the skills, coaching, or team routines that support the work.<\/p>\n<\/article>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;MI and Ask\u2013Offer\u2013Ask&#8221; module_class=&#8221;amiga26 ar-section&#8221; module_id=&#8221;&#8221; background_color=&#8221;#F8F5FB&#8221; custom_padding=&#8221;38px||38px|&#8221; custom_padding_phone=&#8221;28px||28px|&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px|&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text admin_label=&#8221;MI and Ask\u2013Offer\u2013Ask&#8221; module_class=&#8221;ar-content&#8221; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; text_text_color=&#8221;#2E2C31&#8243;]<\/p>\n<p class=\"ar-kicker\">PURPOSEFUL CONVERSATIONS<\/p>\n<h2>Choose a response that fits the responsibility.<\/h2>\n<p class=\"ar-lead\">A person may need to explore change, understand a decision, clarify a boundary, or work through a practical obstacle. We help staff recognize the purpose before choosing a response.<\/p>\n<div class=\"ar-grid ar-grid-2\">\n<article class=\"ar-card \">\n<h3>Motivational interviewing<\/h3>\n<p>Practice partnership, listening, and evocation around a shared focus for change. Explore the person\u2019s reasons, concerns, confidence, and commitment.<\/p>\n<\/article>\n<article class=\"ar-card \">\n<h3>Ask\u2013Offer\u2013Ask<\/h3>\n<p>Understand the person\u2019s starting point, offer relevant information, then explore how it lands. Use that exchange to clarify expectations, decisions, choices, and next steps.<\/p>\n<\/article>\n<\/div>\n<p class=\"ar-small\">AOA draws on MI-consistent listening and information exchange. Learning its sequence is a starting point; the quality of the listening and response develops through practice and feedback.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Six conditions&#8221; module_class=&#8221;amiga26 ar-section&#8221; module_id=&#8221;six-conditions&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;38px||38px|&#8221; custom_padding_phone=&#8221;28px||28px|&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px|&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text admin_label=&#8221;Six conditions&#8221; module_class=&#8221;ar-content&#8221; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; text_text_color=&#8221;#2E2C31&#8243;]<\/p>\n<p class=\"ar-kicker\">TRUST AND ACCOUNTABILITY<\/p>\n<h2>Six conditions to explore together.<\/h2>\n<p class=\"ar-lead\">Use these questions to understand what may need attention. Check your interpretation with the person and respond to what you learn.<\/p>\n<div class=\"ar-grid ar-grid-3\">\n<details class=\"ar-card ar-condition\">\n<summary>Clear expectations<\/summary>\n<p>What needs to be understood about the responsibility, standard, or decision?<\/p>\n<\/details>\n<details class=\"ar-card ar-condition\">\n<summary>Emotional stability<\/summary>\n<p>Does the person have enough steadiness and room to think, and what support would help?<\/p>\n<\/details>\n<details class=\"ar-card ar-condition\">\n<summary>Ownership<\/summary>\n<p>What is theirs to carry, what can they influence, and what support can they count on?<\/p>\n<\/details>\n<details class=\"ar-card ar-condition\">\n<summary>Meaning-making<\/summary>\n<p>How does the person understand this situation, and what matters to them within it?<\/p>\n<\/details>\n<details class=\"ar-card ar-condition\">\n<summary>Boundaries<\/summary>\n<p>Which requirements are fixed, what choices remain, and who has authority to decide?<\/p>\n<\/details>\n<details class=\"ar-card ar-condition\">\n<summary>Clear next steps<\/summary>\n<p>Who will do what, by when, and how will support and follow-up happen?<\/p>\n<\/details>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;AOA example&#8221; module_class=&#8221;amiga26 ar-section&#8221; module_id=&#8221;aoa-in-practice&#8221; background_color=&#8221;#F8F5FB&#8221; custom_padding=&#8221;38px||38px|&#8221; custom_padding_phone=&#8221;28px||28px|&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px|&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text admin_label=&#8221;AOA example&#8221; module_class=&#8221;ar-content&#8221; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; text_text_color=&#8221;#2E2C31&#8243;]<\/p>\n<p class=\"ar-kicker\">ASK\u2013OFFER\u2013ASK IN PRACTICE<\/p>\n<h2>When follow-through gets difficult.<\/h2>\n<p class=\"ar-lead\">A team member has missed two follow-up calls. Before deciding how to respond, their supervisor asks what happened.<\/p>\n<div class=\"ar-grid ar-grid-3\">\n<article class=\"ar-card\">\n<p class=\"ar-kicker\">01 \u00b7 UNDERSTAND<\/p>\n<h3>Ask<\/h3>\n<p><strong>Supervisor:<\/strong> \u201cThe two follow-up calls didn\u2019t happen yesterday. What got in the way?\u201d<\/p>\n<p><strong>Team member:<\/strong> \u201cI got pulled into intake. Then I kept putting the calls off because I didn\u2019t have any news for them.\u201d<\/p>\n<\/article>\n<article class=\"ar-card\">\n<p class=\"ar-kicker\">02 \u00b7 RESPOND TO WHAT YOU HEAR<\/p>\n<h3>Offer<\/h3>\n<p><strong>Supervisor:<\/strong> \u201cIt\u2019s hard to make that call when you don\u2019t have an answer yet. People still need to know where things stand. I can cover intake for half an hour today.\u201d<\/p>\n<\/article>\n<article class=\"ar-card\">\n<p class=\"ar-kicker\">03 \u00b7 WORK OUT THE NEXT STEP<\/p>\n<h3>Ask again<\/h3>\n<p><strong>Supervisor:<\/strong> \u201cWhat would help you make those calls?\u201d<\/p>\n<p><strong>Team member:<\/strong> \u201cThe time would help. I also need to know what I can say without promising something we can\u2019t deliver.\u201d<\/p>\n<p><strong>Supervisor:<\/strong> \u201cLet\u2019s work through that before you call, and check in at three to see how it went.\u201d<\/p>\n<\/article>\n<\/div>\n<div class=\"ar-note\">\n<p><strong>What the exchange reveals:<\/strong> workload and uncertainty are both getting in the way. The next step addresses each. If this keeps happening, the team can review intake coverage and how it communicates delays.<\/p>\n<\/div>\n<p class=\"ar-small\">Illustrative exchange. The next question depends on what the person says.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Leadership and organizational support&#8221; module_class=&#8221;amiga26 ar-section&#8221; module_id=&#8221;ways-we-help&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;38px||38px|&#8221; custom_padding_phone=&#8221;28px||28px|&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px|&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text admin_label=&#8221;Leadership and organizational support&#8221; module_class=&#8221;ar-content&#8221; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; text_text_color=&#8221;#2E2C31&#8243;]<\/p>\n<p class=\"ar-kicker\">SUPPORT AROUND THE LEARNING<\/p>\n<h2>Develop people and strengthen how work gets done.<\/h2>\n<p class=\"ar-lead\">Our support can include leadership development, supervisor coaching, MI training and field practice, and organizational processes. The scope follows your priority.<\/p>\n<div class=\"ar-grid ar-grid-2\">\n<article class=\"ar-card \">\n<h3>Make the learning observable<\/h3>\n<p>Review a practiced response, a supervisor\u2019s feedback, a person\u2019s understanding of next steps, or whether an agreed handoff occurred.<\/p>\n<\/article>\n<article class=\"ar-card \">\n<h3>Learn from patterns<\/h3>\n<p>Use recurring questions to examine role clarity, workload, access to resources, and the routines that shape practice.<\/p>\n<\/article>\n<\/div>\n<p class=\"ar-small\">We agree useful indicators with you. Participant feedback and observed practice help guide adjustments; broader service outcomes depend on many conditions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Invitation to connect&#8221; module_class=&#8221;amiga26 ar-section&#8221; module_id=&#8221;working-with-amiga&#8221; background_color=&#8221;#F0F5ED&#8221; custom_padding=&#8221;38px||38px|&#8221; custom_padding_phone=&#8221;28px||28px|&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221;][et_pb_row width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;0px||0px|&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text admin_label=&#8221;Invitation to connect&#8221; module_class=&#8221;ar-content&#8221; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; text_text_color=&#8221;#2E2C31&#8243;]<\/p>\n<div class=\"ar-cta-panel\">\n<div>\n<p class=\"ar-kicker\">LET\u2019S START WITH YOUR WORK<\/p>\n<h2>What would you like your team to handle better?<\/h2>\n<p class=\"ar-lead\">Bring one recurring situation, a team priority, or a question. John will help you explore a useful starting point and connect you with the right people at AMIGA.<\/p>\n<\/div>\n<p><a class=\"ar-btn\" href=\"https:\/\/amigallc.com\/contact\/?support=starting-point#inquiry\">Talk through your priorities<\/a><\/div>\n<p class=\"ar-small\">We agree the scope, schedule, and fee with you before work begins.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;AMIGA compact footer&#8221; module_class=&#8221;amiga-compact-footer&#8221; background_color=&#8221;#F7F1FB&#8221; custom_padding=&#8221;26px||26px|&#8221; custom_padding_phone=&#8221;24px||24px|&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221;][et_pb_row width=&#8221;88%&#8221; max_width=&#8221;1240px&#8221; custom_padding=&#8221;0px||0px|&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_code admin_label=&#8221;Contact and footer links&#8221;]<\/p>\n<style>.amiga-compact-footer .acf{display:flex;flex-wrap:wrap;justify-content:space-between;gap:20px 36px;font:15px\/1.6 Raleway,Arial,sans-serif;color:#2e2c31}.amiga-compact-footer .acf p{padding:0;margin:0 0 7px}.amiga-compact-footer .acf a{color:#642199;text-decoration:underline;text-underline-offset:3px}.amiga-compact-footer .acf nav{display:flex;flex-wrap:wrap;gap:8px 20px}.amiga-compact-footer .acf a:focus-visible{outline:3px solid #7828ba;outline-offset:4px}.amiga-compact-footer .acf .acf-legal{font-size:13px;margin-top:9px}.amiga-compact-footer .acf strong{font-size:18px}<\/style>\n<footer class=\"acf\">\n<div><pee><strong>AMIGA<\/strong> \u00b7 Learning reimagined<\/pee><pee><a href=\"mailto:john@amigallc.com\">john@amigallc.com<\/a> \u00b7 <a href=\"tel:+14012165065\">401-216-5065<\/a><\/pee><\/div>\n<div>\n<nav aria-label=\"Footer navigation\"><a href=\"https:\/\/amigallc.com\/contact\/#inquiry\">Contact<\/a><a href=\"https:\/\/amigallc.com\/about-us\/\">About<\/a><a href=\"https:\/\/amigallc.com\/books\/\">Books<\/a><a href=\"https:\/\/amigallc.com\/my-account\/\">Account<\/a><\/nav>\n<pee class=\"acf-legal\">\u00a9 2026 AMIGA LLC. <a href=\"https:\/\/amigallc.com\/privacy-policy\/\">Privacy Policy<\/a> \u00b7 <a href=\"https:\/\/amigallc.com\/terms-and-conditions\/\">Terms and Conditions<\/a><\/pee><\/div>\n<\/footer>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HOW WE WORKStart with the work.Build the learning around it.We start with the difficulty you want to address and examine how it is understood. Together, we identify what needs to change in skills, assumptions, expectations, or working conditions, then agree useful training and support.Discuss your starting pointSee training and coachingTHE WORKING RELATIONSHIPA clear focus, with [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7374,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-6454","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How We Work: Systems Thinking &amp; MI Communication | AMIGA<\/title>\n<meta name=\"description\" content=\"AMIGA connects systems thinking and MI-informed communication with leadership, coaching, and everyday work to strengthen trust, accountability, and learning.\" 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